Cancellation & Modification

We truly value your trust in SoftlySimple, and we want to ensure you feel confident when shopping with us.

If you need to cancel or modify your order, please contact our customer support team immediately at support@softlysimple.com and provide your order number along with the requested change.

Eligibility:

• Orders can only be cancelled or modified within 2 hours of purchase.
• After this time frame, your order will be sent for processing and can no longer be changed or cancelled.

Kind Reminder:

• Design modifications may require additional processing time, particularly during busy holiday seasons.
• By placing an order, you agree to these terms.