Payment Methods

At SoftlySimple, we offer multiple secure and convenient payment options for your purchases.

Pay with PayPal

  • Send payments online quickly and securely.
  • Use your credit card, debit card, or bank account via PayPal.
  • After placing your order, you’ll be redirected to PayPal’s website to complete payment.

Advantages of PayPal

  • Payments are traceable — track your status directly in your PayPal account.
  • Your card and bank details are not shared with SoftlySimple, reducing risk of unauthorized use.
  • Don’t have a PayPal account? You can safely checkout as a PayPal guest.
  • If PayPal doesn’t support your currency, payment will be automatically processed in USD.

Pay with Credit Cards

We accept all major credit cards. SoftlySimple does not collect or store your credit card details.

Please double-check your billing and card information before completing payment.

Pay with Apple Pay

Apple Pay is available when using Safari on iPhone, iPad, or Mac. It allows you to pay instantly and securely without re-entering card details.

Safe & Reliable Payment Guarantee

At SoftlySimple, your security and privacy are our priority. Sensitive information is protected through secure encryption, and only authorized staff can access order-related details.

In some cases, payments may be flagged for fraud prevention. You may be asked to authenticate or provide proof of payment.

Payment FAQs

1. Why was I charged an international fee?
Some banks charge international fees when processing transactions. Since we serve global customers, your bank may apply this fee. Please contact your bank for details.

2. Why is my card getting declined?
Common reasons:

  • Card not activated (new/reissued)
  • Incorrect card info (numbers, CVV, expiration)
  • Over credit limit
  • Transaction flagged as suspected fraud (OTP verification may be required)
  • Closed account
  • Temporary technical issue
    If unresolved, contact your bank or try PayPal instead.

3. Why am I being double-charged?

  • If you received more than one confirmation email with different order numbers, you may have placed multiple orders. Please cancel the extra order immediately.
  • If you received only one confirmation email, the second “charge” may be a temporary authorization hold. This will disappear within 1–8 business days.

4. Do I need to pay import fees, duties, or taxes?
Yes, depending on your country’s customs policies. These fees are not included in our product prices and may be due upon delivery.

📧 For any payment issues, please contact us at support@softlysimple.com.