Return Policy

Your peace of mind matters to us. Every order is backed by our hassle-free Guarantee - 7 days standard, or up to 30 days with our optional Shipping Warranty.

At SoftlySimple, your happiness matters most. While we aim to deliver high-quality products every time, we understand that issues may occasionally arise.

To make your experience easier, we proudly offer a “No Need to Return” solution in select cases, saving you valuable time and effort.

General Guidelines:

• Please contact us within 7 days for lost or damaged items, or within 30 days for other eligible issues.
• Our team will carefully review your case and provide the most suitable solution, whether a replacement or refund.
• To assist us, please share your name, order number, a description of the issue, and clear photos.

Important Notes:

• This policy does not cover mistakes made by customers (e.g., incorrect size/color selection, spelling errors, or low-resolution images).
• We encourage you to double-check your order details before completing your purchase.
• For return requests, please contact us at support@softlysimple.com - our team will be glad to help.