Frequently Asked Questions
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What is SoftlySimple?
SoftlySimple is a lifestyle brand dedicated to creating timeless, comfortable T-shirts for everyone. Each design is inspired by life’s simple joys — family, passions, hobbies, and the moments that matter most. Our goal is to make tees that feel soft, look effortless, and tell your story every time you wear them.
What sizes are available for your T-shirts?
We offer a wide range of sizes from S to 5XL. Please refer to our sizing chart on each product page to find the best fit for you.
What materials are your t-shirts made from?
Our t-shirts are primarily made from high-quality Gildan 5000 Heavy Cotton, ensuring comfort, durability, and a soft feel against the skin.
Solid colors: 100% preshrunk cotton (classic jersey knit)
Heather colors: 50% cotton, 50% polyester
Sport Grey & certain Antique shades: 90% cotton, 10% polyester
Fabric weight: 5.3 oz/yd² (180 g/m²), breathable and midweight
Fit: Unisex classic fit, preshrunk for consistent sizing
How do I care for my SoftlySimple T-shirt?
To keep your SoftlySimple T-shirt adventuring for years to come, follow these simple care tips:
✔ Turn the garment inside out before washing.
✔ Machine-wash cold only (max 30C or 90F).
✔Ditch the bleach (it's not kind to our colors!)
✔ Tumble dry on low heat (think gentle summer breeze, n.ot scorching desert wind).
✔ Avoid ironing the printed design (let the artwork shine on its own!).
Where do you ship from?
All our t-shirts are printed and shipped by our trusted partners, Dreamship and Printify, from facilities in the USA.
How long will it take to receive my order?
Once your order is placed, it typically takes 2-3 business days to process before shipping. Delivery times depend on your location and the shipping method chosen at checkout (Typically in 2-5 days)
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery. If you don't receive that email, please contact us
What is your return/exchange policy?
If you are not satisfied with your purchase, you can return or exchange it within 30 days of receipt. The item must be in its original condition, unworn, and unwashed. Please visit our Return Policy page for more details on how to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and e-wallet (PayPal, Apple Pay)
Note: Apple Pay is available when using Safari on iPhone, iPad, or Mac. It allows you to pay instantly and securely without re-entering card details.
Can I customize my t-shirt?
Yes, you can! We offer customization options for our t-shirts, allowing you to add a personal touch to your design. Whether it's adding your name, a special date, or a unique message, we can work with you to create a t-shirt that’s uniquely yours. Please contact us through our Contact Us page or message us directly to discuss your customization options.
Are your t-shirts eco-friendly?
Yes. We care about sustainability and the environment. Our t-shirts are produced with eco-conscious practices, including energy-efficient processes and reduced water usage. All fabrics are OEKO-TEX® certified, ensuring our tees are safe for you and better for the planet.
Can I suggest a design or theme for your t-shirts?
Absolutely! We love hearing from our customers and value your input. If you have an idea for a design or theme, please get in touch with us through our Contact Us page.