Shipping Warranty

At SoftlySimple, your peace of mind matters. Our optional Shipping Warranty gives you extra protection beyond the standard guarantee, ensuring your order arrives exactly as expected - safe, correct, and in perfect condition.

Eligibility

You may request a refund or replacement if:

• Your package is lost or stolen in transit.
• You receive an incorrect item.
• Your order arrives damaged.

Conditions

• Stolen packages:
  - Carrier must mark package as Delivered.
  - Address provided must be correct.
  - Police report required (send to support@softlysimple.com, subject “Shipping Warranty”).
  
• Damaged/Incorrect items:
  - Email photos to support@softlysimple.com.
  - If verified, no return required.
  - In some cases, we may provide a 50% discount code for future orders when issues are caused by third-party negligence.

Timeframe

• Delivered packages: claim within 10 days of delivery.
• Lost/Stolen: claim within 30 days after max estimated delivery date.

Exclusions

• Applies only to purchases made on the SoftlySimple platform with carrier tracking.
• Not valid if the shipping address was incorrect.
• Not valid if a chargeback has been filed with your bank or payment provider.
• This is not an insurance product and no insurance is provided directly.
• Orders over USD 150.00 not covered.
• Warranty fees are nonrefundable & non-transferable.

Notes

• Shipping Warranty is optional at Cart.
• Customers remain responsible for all taxes & duties.
• SoftlySimple reserves the right to adjust service pricing at any time.